So here I sit in the Denver Colorado airport, how did I get here though? Well, last month for my birthday I told my Dad I wanted to go to Wintergrass, a big bluegrass festival in my home town Bellevue Washington. I didn’t know Dad would be on board with this, but he looked it up and said “Sure, let’s do it!” And he foot the bill to not only the tickets to the all weekend event, but getting me from Nashville to Seattle as well. He bought the ticket from Frontier Airlines and I left on Wednesday morning February 22, 2012. Another great piece to this weekend, was that, Tennessee Jimmy Harrell was going to be coming up from California to meet us in Seattle as well! This weekend was shaping up to be a great time, and still will be.
My flight left Nashville to Denver at 9AM, it was delayed about an hour due to high winds in Denver, they told us not to worry about any connecting flights, because the whole airport was delayed. When I got to Denver, and asked about the connecting flight, the lady at the desk said “It already left, go see the customer service desk, down by gate 36, there is a long, long line, you can’t miss it.” Great…
After waiting in line with at least twenty other people that missed this flight, so they must have sent an empty plane to Seattle, I was told the best fastest option was to fly in to Phoenix Arizona, and then to Seattle. A little odd, but ok. Now, my main concern was of course, my banjo. I had to gate check it back in Nashville, so I knew it was here in Denver, but at this point I didn’t really trust Frontier Air as the most reliable people. So, I asked about it, and decided to go get it. And I did. I had to go out of security and back through again, but now I had my banjo, my clothes though, who knows where those are at this point.
Of course the gate to Phoenix was right next to a bar, and there was no way I was going to pass up a beer as cold as The Rockies, by The Rockies. Turns out the flight to Phoenix was delayed for two hours, which means I would miss my connecting flight to Seattle from there. I went to the customer service desk again and the first thing they said was, “You’ll have a problem getting that guitar on board, I can tell you now, they will make you check it…” To which I responded, “It’s a banjo, and I don’t care about that right now. I need to get to Seattle.” Which in five minutes they got me on an on time flight to Seattle from Denver that left at 6PM! What the Heck?! If there was an open spot, why would you send me to Arizona? And if I hadn’t said anything I would be stuck there all night! What is wrong with these people?! I feel like there policy is, “If you have a customer issue, just send them somewhere else, and let someone else deal with it!” I would love to do that at my work, any complaints, just send them to another side of the country, odds are, we won’t see them again. I’m pretty sure the only flight that left on time today, was the empty flight from Denver to Seattle. So I’ll never be flying Frontier again, but that’s the breaks, how hard is it to use your head and problem solve? Phoenix Arizona? Really?
On a side note, Denver seems like a beautiful place, I would love to visit some time and see more than the airport. I forgot how cool it is to look out and see the mountains. Also, I’m sure I’ll have much more to write about after a weekend of bluegrass in Bellevue!